Post Launch Client Success with Chimney Home

Congratulations on your successful launch with Chimney Home! This document outlines our post-launch strategy to ensure you continue to see value from Chimney Home. We’re committed to your success, and this guide details the key touchpoints and strategies we’ll use to support your ongoing needs.

Ongoing Success Strategy

We understand that your needs evolve post-launch, and we’re here to ensure you get the most out of Chimney Home. Our approach is structured around continuous engagement, strategic insights, and proactive support.

Strategic Check-Ins

Frequency: Monthly for the first 3 months post-launch, then transition to quarterly check-ins.

• Objective: Our goal is to make sure you’re fully live and continue to derive value from Chimney Home. During check-ins, we’ll address any emerging needs, monitor product performance, and ensure you’re fully leveraging the platform.
• Key Milestones We Track:
  • Email campaigns live
  • Tile live in the platform
  • Full user rollout
  • Marketing activation
• How We Help:
  • Schedule regular check-ins (monthly or bi-monthly) to gather your feedback and ensure Chimney Home is aligned with your evolving goals.
  • Introduce new features or updates relevant to your specific use case.
  • Provide additional training or resources to help you maximize the platform’s potential.

Quarterly Business Reviews (QBRs)

Selective, based on your needs and business goals.

• Objective: We provide strategic value by reviewing your key metrics and aligning on long-term goals.
• What to Expect:
  • A performance dashboard highlighting usage metrics, key benefits, and industry benchmarks.
  • A collaborative plan to help you maximize ROI and identify new opportunities for growth.
  • Discussion of any feature requests or enhancements that could improve your experience.
  • Exploration of opportunities to expand Chimney Home within your organization (e.g., adding more users, expanding to new service areas).

Expansion and Renewal Planning

Annual, beginning six months prior to contract renewal.

• Objective: We want to ensure that you continue to see value in Chimney Home and explore opportunities for growth.
• What We’ll Cover:
  • Begin renewal discussions well before your contract expires to ensure a smooth continuation of services.
  • Identify areas for expansion, such as additional products or services, or increasing the number of users.
  • Discuss available incentives for early renewals or service expansion.

Product Marketing & Feature Adoption

We regularly release new features to enhance your experience with Chimney Home. Our aim is to ensure you stay up-to-date and fully utilize the tools available to you.

Product Updates and Feature Rollouts

• Objective: Help you adopt new features and optimize Chimney Home’s value for your business.
• How We Support You:
  • We’ll share release notes and detailed information on new features via emails, newsletters, and workshops.
  • Custom demos and tutorials will be available based on your unique needs.
  • We’ll monitor feature adoption and proactively reach out to assist with underutilized features to ensure you get the most out of Chimney Home.
  • Performance and analytics reports can be shared, highlighting key milestones (e.g., 10,000 user marker, active engagement rates).

Client Community and Engagement

We aim to build a vibrant community of Chimney Home users who can share insights, experiences, and success stories.

• Join Our Client Community:
  • Participate in our Product Advisory Council or regular webinars where you can share experiences, ask questions, and gain valuable insights from other users.
  • Attend quarterly webinars featuring industry experts, customer success stories, and product roadmaps to stay informed and inspired.

Case Studies

Your success is our success, and we work with you to document the impact Chimney Home has on your business.

• Defining Success Together:
  • During onboarding and throughout our engagement, we’ll work with you to define success metrics tailored to your business goals (e.g., increased efficiency, ROI).
  • These metrics will be revisited during Quarterly Business Reviews to ensure continued alignment with your evolving needs.
  • Over time, we’ll collaborate to create case studies that highlight your success and the value Chimney Home provides.

We’re Here for You

Chimney Home is committed to your long-term success, and our dedicated team is always available to support you. Whether through regular check-ins, performance reviews, or feature adoption strategies, we strive to help you unlock the full potential of the platform.

Should you have any questions or need assistance, please don’t hesitate to reach out to your Customer Success Manager.

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